Automated messages

Guest Journey Messaging

Save time and relieve your staff. With Guest Journey Messaging, sending messages to your guests is completely automatic. You no longer need to create and send emails or SMS manually.

Join 3,000+ amazing hotels that use straiv to optimize their digital guest journey.


Automate messages with Guest Journey Messaging from straiv.

Fully automated messages

100% automated messaging along the guest journey

More time for your guests

Fewer errors and time savings, reducing the workload of employees

Convenient guest service

Easy integration of important information for guests, direct access to online check-in and more...

Individually plannable

Individual and scheduled messages e.g. depending on the room category of the hotel guests

With message templates

Pre-formulated templates are available for all messages, which are sent automatically

Digital processes

Emails or SMS are sent automatically when guests trigger an event - without manual intervention

Booking confirmation

Messages are sent automatically on certain events triggered by guests. Events are for example booking, check-in, payment, check-out, invoice, no-show and many more.

Message Templates and Customization

There are ready-made message templates for you to customize and send via email or SMS. You can customize the texts and design and use your hotel logo.

Timing of the messages

You can define how many messages are sent at what time. Also, depending on the booking channel, room category and many other features, you can create segments and send different messages to different segments.

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Additional information

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More than 3,000 hotels and hotel groups in 29 countries already rely on straiv solutions.

Success Stories

Successful testimonials with our Guest Journey Messaging

More than 3,000 hotels and hotel groups in 29 countries already rely on straiv solutions.

straiv Blog

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